Shipping Policy
At Desi Chic, we are committed to delivering your order safely and efficiently. Please read our shipping policy below to understand our delivery timelines, shipping charges, and important information regarding your order.
Shipping Within the UAE
We deliver across most locations in the United Arab Emirates.
Shipping Charges
A standard shipping fee of AED 15 applies to most delivery locations within the UAE.
Remote Areas
Some delivery locations may be classified as remote by our courier partners.
If your address falls within a remote service area, our team will contact you via phone, email, or WhatsApp to inform you of any additional shipping charges and provide further instructions before dispatching your order.
Order Processing & Delivery Time
Once your order is confirmed, we begin processing it as quickly as possible.
Orders are typically processed, dispatched, and delivered within 2–7 business days across the UAE.
Please note that delivery timelines are estimates and may vary depending on factors such as:
Public holidays
Peak shopping seasons
Weather conditions
Courier partner delays
Other unforeseen circumstances
If your shipment experiences any unexpected delay, our team will keep you informed through email or phone.
International Shipping
We also ship to selected destinations outside the United Arab Emirates.
International Shipping Charges
Shipping charges for international orders are calculated based on the destination, package weight, and courier service.
Our team will contact you via Email, WhatsApp, or Phone with the applicable shipping charges after your order is placed.
International orders will be dispatched only after the shipping charges have been approved and paid by the customer.
International Delivery Timeline
International orders are generally delivered within 7–15 business days, depending on the destination country.
Please note that this estimated delivery time does not include customs clearance, import inspections, or border processing carried out by the destination country's authorities.
Customs procedures vary by country and may result in additional delivery time beyond our control.
After your order is confirmed, we will provide you with a more accurate estimated delivery timeframe whenever possible.
Customs, Duties & Taxes
For international shipments, customs duties, import taxes, VAT, and any other applicable government charges are the responsibility of the customer unless otherwise stated.
These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping charges collected by Desi Chic.
Order Tracking
Once your order has been dispatched, tracking information will be shared with you whenever available, allowing you to monitor the progress of your shipment.
Important: Record an Unboxing Video
We strongly recommend recording a continuous video while opening your package immediately after delivery.
An unboxing video serves as important evidence if you need to report:
Damaged products
Manufacturing defects
Incorrect items
Missing items
Without an unboxing video, it may not be possible to verify certain claims regarding damaged or missing products.
Delivery Address
Please ensure that your shipping address, contact number, and email address are accurate at the time of placing your order.
Desi Chic cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Returns & Refunds
Our Shipping Policy explains how your order is processed and delivered. If you would like information about returns, exchanges, refunds, or eligibility criteria after receiving your order, please refer to our Returns & Refund Policy.
We encourage customers to review both policies before placing an order to better understand our shipping process and post-purchase support.
Need Assistance?
If you have any questions regarding shipping, delivery timelines, or your order status, our customer support team is happy to assist you.
Email: info@desichic.online
WhatsApp: +971 55 203 2325
We aim to respond to all customer inquiries as quickly as possible during our business hours.
