Returns, Exchanges & Refund Policy
At Desi Chic, every garment undergoes multiple quality checks before it is carefully packed and dispatched. We take pride in delivering products that meet our quality standards. Please read the following policy carefully before placing your order.
Our Return & Refund Policy
At Desi Chic, we strive to ensure that every order meets our quality standards before it reaches you.
As a general policy, Desi Chic does not accept returns or offer refunds for purchases made due to a change of mind, incorrect product selection, or incorrect size selection. However, eligible size exchanges are available in accordance with this policy.
If you receive a product that is damaged, has a manufacturing defect, or is different from the item you ordered, we will review your request and, where applicable, arrange a replacement. If a replacement cannot be provided, a refund may be issued in accordance with the terms outlined in this policy.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, has a manufacturing defect, or is different from what you ordered, please notify us within 24 hours of delivery.
To request assistance:
Email us at info@desichic.online or contact us via WhatsApp.
Include your order number.
Provide clear photographs of the product.
Include an unboxing video, if available, to help us verify the issue.
Briefly describe the problem.
After reviewing your request, our team will arrange for the return of the product and ship the correct replacement, subject to availability.
If a replacement is not possible, an eligible refund will be processed to your original payment method or bank account within approximately 10 to 21 business days after the returned product has been received and approved.
Size Exchange Policy
We encourage customers to review our Size Guide before placing an order to ensure the best fit.
If you accidentally order the wrong size, we are happy to assist with a size exchange.
Exchange Eligibility
Requests must be made within 48 hours of delivery.
The product must be unused, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The customer is responsible for return and reshipping costs associated with the exchange.
To request a size exchange, please contact us at info@desichic.online or via WhatsApp.
If the Requested Size Is Unavailable
If the requested exchange size is out of stock, Desi Chic will issue a Credit Note equal to the value of the purchased product, excluding shipping charges.
The Credit Note:
Is valid for 6 months from the date of issue.
Can be used to purchase any product available on our website.
Must be redeemed in a single transaction.
Can be applied to products of the same or higher value (any price difference must be paid by the customer).
Shipping charges for the new order remain the customer's responsibility.
Return Conditions
To qualify for an exchange or eligible refund, returned products must:
Be unused and unwashed.
Be returned in their original packaging.
Include all original tags and labels.
Be free from stains, perfume, damage, alterations, or signs of wear.
Products returned in a crumpled, stained, damaged, altered, or otherwise unsuitable condition may not qualify for an exchange or refund.
Please note that Desi Chic cannot accept responsibility for products lost or damaged while being returned to us by the customer or courier.
Sale Items
Products purchased during promotional sales, clearance events, or at discounted prices are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or incorrect.
Important Information for Hand Block Printed Collections
Many of our garments are handcrafted using traditional block printing techniques and natural or vegetable dyes. These artisan processes make every piece unique.
Please note:
Slight colour variations may occur due to differences in screen settings and device displays.
Minor irregularities in block prints, motifs, or colour placement are natural characteristics of handcrafted products and are not considered manufacturing defects.
Vegetable dyes and natural indigo may release excess colour during the first few washes or when exposed to water or friction.
Some areas of the fabric may display light printing marks created during the handmade production process. These are normal and not considered defects.
We recommend following the care instructions provided in our Fabric & Wash Care Guide to maintain the beauty and longevity of your garment.
Order Cancellation by Desi Chic
In certain circumstances, Desi Chic reserves the right to refuse or cancel an order before shipment.
Reasons may include, but are not limited to:
Product availability limitations.
Pricing or product information errors.
Payment verification issues.
Suspected fraudulent transactions.
Technical or operational issues.
If your order is cancelled after payment has been successfully processed, the applicable amount will be refunded to your original payment method.
Where necessary, our team may contact you to obtain additional information before processing your order.
Need Assistance?
If you have any questions regarding returns, exchanges, refunds, or order cancellations, our customer support team is happy to assist.
Email: info@desichic.online
WhatsApp: +971 55 203 2325
We recommend contacting us as soon as possible after receiving your order so we can resolve your request promptly.
